Current service: Portland–Vancouver through JunkPDX. Seattle and Boise booking is closed. Check market status.
Define the purpose before taking photos
Explain whether images will support scope review, record an access condition, or document completion. Identify who will receive them through the agreed service process. A customer may allow operational photos without agreeing to public use. Do not treat a provider relationship or the presence of a company vehicle as permission to photograph and publish the entire property.
Focus the initial record on the approved material and relevant access route. If an area contains keeps or items outside the scope, capture the distinction clearly enough to avoid later confusion. A close photograph of a particular item or doorway may be more useful than a wide view that unnecessarily includes personal possessions, residents, or neighboring properties.
Protect personal and sensitive information
Check for mail, documents, medication labels, computer screens, account numbers, family images, and other private details before taking or sharing a photo. Reframe the shot where possible rather than collecting more information than needed. Ask the customer about sensitive areas, and do not ask someone to expose private records simply to make the contents look more visible.
Use only the agreed storage and communication route for job images. Avoid forwarding them through personal accounts or unrelated group chats. If a partner requests photos, confirm that the customer has authorized that recipient and purpose. A real estate agent, organizer, landlord, and family member can have different legitimate roles; none should receive the full record automatically.
Make before and after views comparable
Where practical, use the same viewpoint and identify the same approved area in both records. Capture enough context to show what changed, while keeping private detail out. Do not move kept items into the removal pile for a more dramatic image or edit the documentation in a way that changes the apparent work completed.
Include a written note for exceptions that a picture may not explain. An item left in place could be a deliberate customer hold, an excluded material, or an incomplete portion of the accepted scope. State which applies. Photographs alone should not force the customer or coordinator to infer why a room is partly occupied after the visit.
Use documentation within its actual limits
A completion image can show that an approved sofa is gone or a defined area is cleared. It does not certify structural safety, remediation clearance, secure destruction, disposal destination, or completion of unrelated cleaning work. If a customer needs specialized documentation, discuss that requirement before accepting the job and avoid creating evidence the actual process cannot support.
PNWJunkRemoval is operated by Solely Junk LLC, with Portland–Vancouver active through JunkPDX. Seattle is recruiting and Boise is developing. Provider documentation procedures must be agreed before activation, and applications do not guarantee approval or work. This guide does not imply automatic photo uploads, a live customer portal, or permission to reuse customer images as marketing content.
KEEP THIS WITH YOUR PROJECT NOTES
Before you take the next step
- Explain the purpose and intended recipients of operational photos.
- Frame only approved material and the access context needed for review.
- Exclude private records, screens, unrelated people, and unnecessary identifiers.
- Match viewpoints where useful and describe every remaining exception.
- Keep marketing permission separate from service-documentation permission.
Save a text checklist with space for the address, timing and approval contact. Downloading does not submit or book a pickup.
COMMON QUESTIONS
Details worth settling early
Can before-and-after photos be posted on social media?
Only with appropriate separate permission for that public use. Operational documentation permission should not be treated as a promotional release. Review images for private details and avoid publishing customer identifiers unnecessarily.
Do completion photos prove where the material was taken?
No. They document visible site conditions. Destination or disposal evidence must come from the actual receiving and record process, and should not be inferred from an empty room or a loaded vehicle.
What if the customer does not want interior photos?
Discuss how the necessary scope and completion information can be recorded through the agreed process. Respect the customer’s concern and do not take hidden photos. A written item list or direct review may help, depending on the arrangement.