Requests and appointments
Submitting a request does not confirm an appointment. An appointment is confirmed only when PNW sends a confirmation with the scheduled arrival window.
CUSTOMER TERMS
Clear expectations before service
These terms explain how requests, estimates, appointments, credits, payments and provider service work through PNW Junk Removal.Estimates and final price
Photos and descriptions may support a preliminary range. The final price is confirmed before work begins and may change when volume, weight, materials, labor, access or disposal requirements differ from the information provided.
Customer approval
No items should be loaded until the customer approves the final scope and price. Customers should raise questions before work begins.
Restricted materials and access
Customers must disclose hazardous, prohibited, unusually heavy or regulated material and provide safe, lawful access to the property. Providers may decline unsafe or undisclosed work.
Cancellations and changes
Customers should notify PNW as soon as possible when an appointment must change. Repeated no-shows, inaccessible properties or late cancellations may affect future scheduling.
Welcome credit
The $25 welcome credit is limited to one verified mobile number, has no cash value, is not transferable, cannot be combined with another offer and applies only to an eligible completed junk-removal service. Moving-labor-only work is excluded. A reserved credit is released if the booking is cancelled or determined ineligible.
Payments, refunds and disputes
PNW will present any platform payment terms before collecting payment. Customers should use PNW support for billing, refund, property or service concerns and should never send card numbers or login codes by text.
Independent providers
Local providers remain responsible for their crews, equipment, licenses, insurance, disposal practices and work. PNW manages the customer request, matching standards and support process.
Contact
Questions about these terms or an active job may be submitted through customer support. Guest customers can use the secure support link attached to their request.