Controlled-beta status
The public PNW customer request system is not yet open. Portland–Vancouver customers currently continue to JunkPDX. These terms apply when a PNW request or account feature is expressly made available.
CUSTOMER TERMS · UPDATED AUGUST 21, 2026
Clear expectations before service
These terms explain how requests, estimates, appointments, credits, payments and provider service work through PNW Junk Removal.JunkPDX bookings
Bookings made through JunkPDX follow the status and instructions on the JunkPDX receipt. An eligible standard junk-removal receipt marked Booking confirmed confirms the appointment and reserves the selected arrival window. Flexible timing, moving labor, combined services, specialty work and restricted-material requests require crew review before scheduling. Requests marked Request received or Under review are not confirmed appointments.
Requests and appointments
Submitting a request does not confirm an appointment. An appointment is confirmed only when PNW sends a confirmation with the scheduled arrival window.
Estimates and final price
Photos and descriptions may support a preliminary range. The final price is confirmed before work begins and may change when volume, weight, materials, labor, access or disposal requirements differ from the information provided.
Customer approval
No items should be loaded until the customer approves the final scope and price. Customers should raise questions before work begins.
Restricted materials and access
Customers must disclose hazardous, prohibited, unusually heavy or regulated material and provide safe, lawful access to the property. Providers may decline unsafe or undisclosed work.
Cancellations and changes
Customers should notify PNW as soon as possible when an appointment must change. Repeated no-shows, inaccessible properties or late cancellations may affect future scheduling.
Business identity
PNW Junk Removal is a customer-facing service brand operated by Solely Junk LLC.
PNW service text program
Customers who separately opt in may receive customer-care texts from PNW Junk Removal, operated by Solely Junk LLC, about request receipt, provider matching, scheduling, arrival, pricing, payment, support and service status. Message frequency varies. Message and data rates may apply. Consent is optional and is not a condition of purchase. Reply STOP to opt out, HELP for help, or email hello@pnwjunkremoval.com.
Welcome credit
Any advertised welcome credit is limited to one eligible verified mobile number, has no cash value, is not transferable and is subject to the offer terms shown when the program is available.
Payments, refunds and disputes
PNW will present any platform payment terms before collecting payment. Customers should use PNW support for billing, refund, property or service concerns and should never send card numbers or login codes by text.
Independent providers
Local providers remain responsible for their crews, equipment, licenses, insurance, disposal practices and work. PNW manages the customer connection, network standards and support framework.