Current service: Portland–Vancouver through JunkPDX. Seattle and Boise booking is closed. Check market status.
Start with location and the requested outcome
Provide the actual service city and address when the customer permits it, along with the type of property and the area involved. Explain whether the customer wants a few items removed, a specific room cleared, or a larger project reviewed. A referral saying whole-house cleanout may overstate the request if only a garage and one bedroom are approved.
List the main item types and describe any material that needs special review. Include representative photos when authorized, but do not rely on images alone to reveal weight, hidden contents, or ownership. Say what is unknown. An honest incomplete request is more useful than an apparently complete one built from assumptions about what the customer wants.
Add access and practical constraints
Describe stairs, elevators, loading distance, gate or building check-in, and available parking. Identify any reservation the customer must arrange. If another vendor will be on site, explain the likely overlap and who controls access. A service location inside an active area still needs a workable route and a scope the available provider can handle.
State the customer’s preferred date or window and distinguish it from a hard property deadline. Explain why the deadline matters without promising that it can be met. For example, a listing photography appointment provides useful context, but should not be described as a hauling reservation or proof that a provider has agreed to finish beforehand.
Name the customer and the decision-maker
With permission, include the customer’s name, preferred contact method, and the person authorized to approve removal and scope changes. These may be different people. If the referring partner will provide access, say so without implying that access authority includes permission to approve additional charges or dispose of belongings outside the customer’s list.
Explain what the customer has already been told. Note whether they received general information, an unconfirmed estimate, or another party’s proposed date. Do not present a prior discussion as a network commitment. This context helps the receiving team correct misunderstandings early and prevents the customer from repeating a story without knowing which details actually transferred.
Keep the record focused and current
Share only information needed for the review. Avoid sending entire case files, account histories, personal diagnoses, or private records found in photos. If the customer changes the removal list or no longer wants contact, pass that update through the agreed channel promptly. A referral record should reflect the current request, not an obsolete version that leads to unwanted outreach.
PNWJunkRemoval is operated by Solely Junk LLC. Portland–Vancouver is active through JunkPDX; Seattle is recruiting and Boise is developing. Confirm location status before setting expectations, and agree any recurring partner handoff process before using it. This checklist does not create an automatic referral system, booking, provider assignment, or permission to share customer information.
KEEP THIS WITH YOUR PROJECT NOTES
Before you take the next step
- Record service location, property type, and the customer’s intended outcome.
- Describe approved items, unresolved material questions, and representative photos.
- List stairs, loading access, building rules, and required reservations.
- Identify timing preferences separately from confirmed dates and hard deadlines.
- Include permitted contact details and who can approve scope changes.
Save a text checklist with space for the address, timing and approval contact. Downloading does not submit or book a pickup.
COMMON QUESTIONS
Details worth settling early
Do I need every detail before making an introduction?
No. Clearly label what is known and what still needs review. A customer can supply missing information directly. Avoid filling gaps with assumptions, especially about removal authority, material condition, pricing, and service confirmation.
Should a referral include my estimate?
If you share one, identify who provided it, the information it was based on, and whether it was only a rough range. It should not be represented as a price the receiving provider or network has approved.
Does sending the checklist reserve a pickup?
No. A submitted or shared request still needs location, scope, and availability review through the actual service process. Tell the customer when a request is being reviewed and only describe a booking as confirmed when it truly is.