PROVIDER TERMS · UPDATED OCTOBER 15, 2026
A direct offer is a proposed pickup for you to accept or decline. An opportunity lets you submit a customer price and arrival window for work that fits your route. Submitting an option is not a confirmed booking. Follow the assignment and confirmation shown on the job.
Review the known scope, service area, arrival window, access requirements, equipment needs, price and network fee. If the final price is not known, confirm the scope on site and get customer approval before loading. Do not treat an estimate as guaranteed earnings.
Send the final scope and customer price through the job’s Messages & final price section. Wait for customer approval before starting. If the scope changes, obtain fresh documented approval before performing additional work.
Save clear completion photos and relevant disposal receipts in the job record. Record any access issues or changes accurately. The dashboard requires an approved price and completion proof before closing a job.
Pending means the customer invoice is not yet recorded as paid. Available to request is the recorded balance after reserved requests; it does not prove processor funding has cleared or money reached your bank. Requested and processing payouts still need release or processing. Funding review, account verification and the provider agreement control release.
Report a problem from Job record & support as soon as you know about it. A submitted case does not itself cancel or reschedule the job. For urgent operational help, call 866-PNW-JUNK. Pause unsafe work and document the concern. Failed-visit or cancellation compensation must be stated in the applicable written terms.
Keep your business, insurance, equipment and payout information current. Do not send bank details or identity documents through job messages. Read your complete provider agreement and written market terms before activation; the public agreement is a review draft, not a signature-ready contract.
Providers are independent businesses—not employees, franchisees or agents of PNW Junk Removal. Providers control whether to accept an offered job and remain responsible for their crews, supervision, equipment, vehicles, taxes, licenses, insurance, disposal costs and legal compliance.
There is no application fee or monthly subscription. The current job calculation starts from a 20% network fee and uses the provider account’s recorded rate. It applies that rate to the full customer-approved invoice amount. This provider fee is separate from customer discounts. The public agreement remains a review draft; complete the agreed fee and calculation rules before activation.
Provider job access requires an owner-recorded signed agreement ID, final version, private evidence reference, execution date and completed fee, payout, processor, governing-law, venue and market-addendum terms. An application-review checkbox is not executed agreement proof. The account rate must match the signed record. Agreements requiring tax, tip or pass-through exclusions stay pending until billing supports that calculation.
The current invoice does not separate taxes, tips or pass-through charges. The review draft describes fee exclusions that the current calculation does not apply. The owner must resolve that difference and complete refund and chargeback rules, cancellation compensation, payout review deadlines and the executed agreement record before launch. These public terms supply no payout deadline or guarantee.
Available scope, location, timing, customer charge, network fee and estimated payout are shown before acceptance when known. Providers may accept or decline. PNW does not guarantee job volume, income, margin, territory, exclusivity or acceptance into the network.
Providers may not add undisclosed charges. A material scope or price change requires customer approval through the documented PNW process before additional work is performed or property is loaded.
The portal requires a customer-approved final invoice and completion proof before recording a completed job. Recorded provider earnings stay pending until the customer invoice is recorded as paid; available earnings still require funding review. A payout request reserves available earnings for owner review; it does not send funds by itself. Stripe bank status comes from processor confirmation. Check and direct-deposit payments require an operator’s transfer reference. Payout deadlines and hold-review rules remain to be agreed before activation.
The job offer or market agreement states any applicable cancellation or failed-access compensation. No cancellation payment is guaranteed unless shown in writing for that job.
PNW may investigate customer complaints, pricing disputes, damage allegations and payment reversals. The provider must preserve photos, messages, receipts and disposal records and cooperate with review. Responsibility and any payout adjustment are determined under the signed agreement and applicable law.
Customer information may be used only to complete accepted PNW work. Providers may not sell, disclose or misuse customer data, bypass platform payment on a PNW-originated job, or independently solicit a PNW customer contrary to the signed agreement.
Required insurance, registration, licensing and screening must remain current. Providers must promptly report cancellations, expirations, material coverage changes, driving restrictions or other facts affecting safe and lawful service.
Providers must communicate professionally, arrive within confirmed windows, protect customer property, use safe work practices, price honestly, dispose legally and treat customers without discrimination, harassment or retaliation.
Unsafe conduct, deceptive pricing, illegal disposal, expired credentials, data misuse, customer harm or repeated service failures may pause routing or end participation. Providers may submit relevant documentation to provider support for review; access can remain paused during investigation.
Approved providers provide a valid W-9 and are responsible for their tax obligations. Payments may be reported on the applicable Form 1099. Providers must retain business, disposal and job records as required by law and the signed agreement.
Do not activate if any fee, payout, insurance, screening or operating requirement is unclear. Contact providers@pnwjunkremoval.com and request written clarification before signing the provider agreement.